SHIPPING INFORMATION

1. Worldwide Shipping

We proudly offer shipping services to over 200 countries worldwide, and we are committed to ensuring the safe and timely delivery of your products. We have partnered exclusively with reputable and dependable national and international courier companies like India Post, DHL, FedEx, DTDC, Delhivery, Bluedart, XpressBees etc. to guarantee your satisfaction.

2. Shipping Method – India

  • We provide free shipping for all prepaid orders above 999 INR within India.
  • All orders below 999 INR will be charged a minimal shipping fee which will be displayed on checkout page.
  • COD is available for all orders above ₹999/- and below ₹10,000/- CASH ON DELIVERY NOT AVAILABLE.
  • All prices listed are excluding of GST. All tax calculations will be shown on checkout page.

3. Order Processing and Dispatch

  • Each of our exquisite pieces is meticulously crafted to order.
  • You will receive an email notification as soon as your order is confirmed. Our team will contact you to confirm the details 
  • We strive to dispatch your order within 2-7 working days, with potential variations based on the shipping address.
  • Customization requests may require additional time.
  • Please note that we do not offer exchanges for customized orders. Please refer to our Return & Refund Policy for clarity.

4. Delivery Schedule

  • Our courier partner is equipped to deliver shipments between Monday to Sunday (excluding Public Holidays) from 10 AM to 10 PM.
  • Requests for address changes can only be accommodated if the order has not been shipped from our store.
  • To ensure smooth communication, please provide your correct phone number & email address with every order.

5. Tracking Information

  • Once your package is dispatched, you will promptly receive an email containing your tracking information.
  • While we are committed to assisting in tracking your parcel, we cannot be held responsible for delays caused by natural disasters or unforeseeable circumstances, especially if they are attributed to our delivery partner.

6. Contact Information

For any further assistance or inquiries regarding your order, please do not hesitate to contact us at admin@gehnastore.in or whatsapp at +91-9145842500

7. Shipping Method – International

  • Please note that we do not accept Cash on Delivery (COD).
  • We offer free international shipping on all orders above US$ 49.00, Orders below US$ 49.00 will be charged a minimal shipping charges for international orders which can be vary based on the destination country.
  • We accept payment via PayPal payment gateway all major international debit/credit cards are accepted for international orders.
  • Our listed prices do not include custom duties. All local taxes and import duties will be bear by customer as per the importer’s country polices.

8. International Shipping Duration

  • While we make every effort to deliver each item in your international order within 10-15 working days, customs-related delays may occur, and we cannot guarantee specific delivery time frames.
  • Shipping charges and transit times will vary based on the destination. All international packages are dispatched through India Post/Ship-rocket.
  • Transit times are valid from Monday to Saturday.

9. Contact Details

  • It is imperative that you correctly enter your contact details, including the country code and zip code.
  • If your shipping pin code falls within a remote area, shipping charges may vary.

10. Contact Us

For any additional information or queries related to the dispatch of your order, please reach out to us during our operating hours:

Operating Hours: Monday to Saturday, 10 AM to 8 PM (IST) 

WhatsApp: +91-9145842500 

Email: admin@gehnastore.in

For any inquiries, please contact us at admin@gehnastore.in.